FAQ

What is PartProtection?

PartProtection's Extended Coverage Plan is a service contract that provides either part repair or replacement on original OEM manufacturer parts. The coverage plans are available in three forms: PartProtection (Service), PartProtection (Part), and PartProtection (Wholesale). PartProtection is available on select parts and extends the manufacturer's warranty up to 60 months* by offering an additional 24 months/ unlimited miles to the manufacturer's original warranty.

Why do I need PartProtection?

Most OEM manufacturer's warranties are for 12 months and 12,000 miles. Per the Department of Transportation, the average number of miles/year driven by people between the ages of 20 and 54 is over 15,000/year! That means you'll typically get less than one year of coverage on your OE part/repair. PartProtection's Extended Coverage Plan comes into play after this period and covers the repair and replacement of your Parts & Labor purchase for an additional 24 months/ unlimited miles on top of the manufacturer�s warranty.

What are the benefits of PartProtection?

Replacing parts and getting repairs on your vehicle can cost you a fortune. PartProtection's Extended Coverage Plans save you money and time with a no hassle claims process and (in most cases) same day turn-around time! PartProtection is a unique product that offers you peace of mind knowing that your OEM parts & labor purchase is covered for up to 60 months*/unlimited miles.

How much does PartProtection Cost?

PartProtection Extended Coverage Plans are a percentage of your Part (For Part Only policies) or Parts & Labor (For Wholesale or Service policies) cost. This depends and varies by year, make, model and part number.

Is there a Deductible?

No deductible is required to exercise your policy.

When will I receive my policy information?

You will receive your policy information via email from PartProtection shortly after your part is shipped from the dealer.

What does PartProtection's Extended Coverage Plan cover?

The PartProtection Extended Coverage Plan (service contract) covers the parts (or) parts & labor, up to the amount shown on your registration page, that are necessary to repair or replace previous parts purchased from the selling Dealer for a total of up to (60*) months from the service contract purchase date. The covered cost will not exceed the original purchase price of the covered part(s).

Who do I contact to submit a claim?

To submit a claim you can contact a PartProtection representative by phone 1(877) 264-6791 or via email, info@partprotection.com

Are there any parts that are excluded from PartProtection?

Yes, some parts are excluded from PartProtection for a variety of reasons. The option to purchase a PartProtection Extended Coverage Plan will not appear below these items.

Can I cancel my PartProtection policy at anytime?

You may cancel your PartProtection service contract by informing us of your cancellation request within 30 days of purchase. You will receive a 100% refund of the full purchase price of your PartProtection policy. If your cancellation request is made more than 30 days from the date of purchase, you will receive a pro-rata refund of the PartProtection purchase price, less the cost of repairs made (if any), and less an administrative fee not to exceed 10% of the PartProtection purchase price.

If my parts need to be replaced or repaired can I go to any dealer or Independent Repair facility?

For fastest service, you should go to a PartProtection participating dealer to exercise your policy. You can contact PartProtection directly to find a dealer near you. If there is no PartProtection selling dealer near you, the nearest new car dealer will be able to service your policy.

What is your Privacy Policy?

Information Collection: When you browse our web site, you do so anonymously. Personal information, including your e-mail address, is not collected. Your IP address (the Internet address of your computer) is logged to give us an idea of which pages of our web site you are visiting and how much time you spend there. We do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of computer and operating system you are using. Your browser supplies this information to us. We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following text discloses our information gathering and dissemination practices for this website. There are forms on our web site requesting that you voluntarily supply us with personal information, including your e-mail address and possibly your postal address, for purposes such as correspondence, survey information, or requesting a quotation. Like many other commercial web sites on the Internet, ours may utilize a standard technology called a "cookie" to collect information about how the site is used.

Information Use: If you provide us with your e-mail address, or have done so in the past, we may occasionally send you e-mail offers. We may use information you have given us to, for example, provide a service, measure consumer interest in our various products, and inform you about new products and services. These offers may be based on information you provided in your initial transaction with us, in surveys, or from information that may indicate purchasing preferences and lifestyle.

Declining E-mail Offers: We provide customers with an easy means to decline receiving e-mail offers. Although most customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the e-mail and informing us of your preferences. All e-mail offers that you receive will inform you of how to decline receiving further e-mail offers.

Who do I contact if I have additional questions?

Feel free to contact PartProtection at (818) 835-0544 or info@partprotection.com